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About Us

Mary Pfeifer

Cassie Mistretta

Co-Founder

Co-Founder

Our 
Story

Our approach, guided by the core values of equity, integrity, transparency, and servant leadership, is one that prioritizes ethical and accountable behavior, fosters trust and open communication, and seeks to serve the needs and interests of others.


Equity: Equity is a core value for Empower Healthcare Management in working with residents, staff and all others involved in caring for our residents because it helps accomplish our goal  of  everyone being treated fairly and with respect. Equity means providing everyone similar opportunities and access to resources regardless of their background, race, gender, or any other factor. It also means that everyone is held to the same standards and expectations, and that everyone is given the appropriate level of care and attention. Equity is essential for creating a safe and inclusive environment for both residents and staff.


Integrity: We value honesty, ethics, and fairness in all our dealings. We believe in being true to our word and upholding high standards of conduct and professionalism. We also recognize the importance of treating others with respect and dignity, and promoting diversity and inclusion.


Transparency: We believe in being open and transparent about our activities,
processes, and decision-making. We recognize that transparency is essential for building trust and credibility with our residents, staff and others involved in caring for our residents.


Servant Leadership: We believe in serving the needs and interests of others, and in empowering and supporting those around us to achieve their full potential. We recognize that true leadership involves not just directing others, but also listening, learning, and responding to their needs and concerns.


Overall, our approach reflects a commitment to responsible, ethical, and accountable behavior, guided by the principles of integrity, transparency, and servant leadership.


We believe that by living these values, we can create a positive impact on the world around us and contribute to a more just, equitable, and sustainable society.

Empower Healthcare Management

A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.

©2023 by Empower Healthcare Management. 

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